As a result of a significant number of flight cancellations due to the development of coronavirus pandemic, Wizz Air is introducing an automated refund process. All passengers cancelling their flights will get 120% of the original fare in airline credit.
WizzAir is currently dealing with unprecedented amount of flight cancellations across all routes. As a result, a huge number of passengers who want to change their travel plans is trying to contact the airline at the same time to get necessary information or simply file for a refund. An introduction of an automated process should make things easier for both parties – customers and the airline.
Due to the introduction of this new automated refund process, the airline will temporarily disable the possibility of filing online claims until 14 April 2020 to make sure it can handle an amount of cancellations 100 times bigger than usual. Wizz Air promises that all claims will be considered and customers will receive a refund for canceled flights as soon as possible.
The airline is also in the process of introducing automated refunds for travel agencies but at the moment travel agencies are kindly asked to contact WizzAir’s call centre. Passengers who booked their tickets via travel agencies (including online ones) should contact the company that sold them.
“During these highly unusual times we kindly ask you to bear with us and use our self-service platforms provided in emails as much as possible to minimise the traffic to our already extremely busy Call Centres.
Although it is beyond Wizz Air’s control, the airline apologizes for the inconvenience the travel bans and thus cancellations might have caused and assures that claim handling and refunding remains a superior priority,” says the airline in a press release.